Contact
One inbox, read by the people who write the pages.
Corrections are the most useful thing you can send. If a supplier list has changed, an app has appeared or disappeared, or a grade looks wrong to you, say so and point at what you're looking at — it gets checked and, where you're right, changed.
What reaches the right desk
Factual corrections to anything on the site, questions about how the eight criteria are applied, requests from operators about their own listing, and press or partnership enquiries. All of those land in the same place and get read by someone who can act on them.
What we genuinely can't help with
Anything to do with a casino account. We have no access to operator systems, cannot see your balance, cannot chase a verification check, cannot release a bonus and cannot intervene in a dispute. Those go to the operator's own support team first — it has eight weeks to give you a final answer — and after that, free of charge, to the alternative dispute resolution provider named in its terms. There is more on that route on our licensing page.
If you're contacting us about gambling harm
We're a comparison site, not a support service, and we're not equipped to help in the way you deserve. The National Gambling Helpline is free, confidential and open 24 hours a day on 0808 8020 133, and GamCare's advisers are trained for exactly this conversation.
If you'd rather not speak to anyone yet, the safer gambling tools page sets out what GamStop, account limits and blocking software each do, and which gap each one covers.
Spin Prospector is an independent comparison site funded by affiliate commission. We are not a gambling operator or a regulator, we hold no player accounts, and we cannot act on your behalf with any casino. Complaints about an operator go to that operator and then to its approved ADR provider.
18+ only. If gambling is causing you harm, call the National Gambling Helpline free on 0808 8020 133 or visit BeGambleAware.org.